Bestfreebiefiles Support

Please remember you have free item and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature. Support is also 100% optional and we provide it for your convenience, so please be patient, polite and respectful.

Please feel free to ask question via E-MAIL or Contact us.

WordPress Theme Support

Support for my items includes:

• Responding to questions or problems regarding the item and its features
• Fixing bugs and reported issues
• Providing updates to ensure compatibility with new software versions

Item support does not include but negotiable:

• Customization and installation services
• Support for third party software and plug-ins

Before seeking support, please…

• Make sure your question is a valid Theme Issue and not a customization request.
• Make sure you have read through the documentation before asking support on how to accomplish a task.
• Make sure to double revise the theme documentation.
• Try disabling any active plugins to make sure there isn’t a conflict with a plugin. And if there is this way you can let us know.
• If you have customized your theme and now have an issue, back-track to make sure you didn’t make a mistake. If you have made changes and can’t find the issue, please provide us with your change-log.
• Almost 80% of the time we find that the solution to people’s issues can be solved with a simple “Google Search”. You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.
• Make sure to state the name of the theme you are having issues with when requesting support via E-MAIL

Paid support:

• Need to change business logic.
• Need extra field of dimensions added to theme
• Support for third party software and plug-ins
• E-MAIL us we will discuss about your needs

WordPress Plugin Support

Support for my items includes:

• Responding to questions or problems regarding the item and its features
• Fixing bugs and reported issues.
• Providing updates to ensure compatibility with new software version

Paid support:

• Need to change business logic.
• Need extra field of dimensions added to plugin
• Support for third party software and themes
• E-MAIL us we will discuss about your needs

Graphic Resources Support

Support for my items includes:

• Responding to questions or problems regarding the item and its features
• Fixing bugs and reported issues.
• Providing updates to ensure compatibility with new software version
• Simple changes like color, text, font etc.

Paid Support:

• Need dimension and layout changes
• Support for third party software
• E-MAIL us we will discuss about your needs