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Bestfreebiefiles Support

Please remember you have free item and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature. Support is also 100% optional and we provide it for your convenience, so please be patient, polite and respectful.

Please feel free to ask question via E-MAIL or Contact us.

WordPress Theme Support

Support for my items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include but negotiable:

  • Customization and installation services
  • Support for third party software and plug-ins

Before seeking support, please…

  • Make sure your question is a valid Theme Issue and not a customization request.
  • Make sure you have read through the documentation before asking support on how to accomplish a task.
  • Make sure to double revise the theme documentation.
  • Try disabling any active plugins to make sure there isn’t a conflict with a plugin. And if there is this way you can let us know.
  • If you have customized your theme and now have an issue, back-track to make sure you didn’t make a mistake. If you have made changes and can’t find the issue, please provide us with your change-log.
  • Almost 80% of the time we find that the solution to people’s issues can be solved with a simple “Google Search”. You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.
  • Make sure to state the name of the theme you are having issues with when requesting support via E-MAIL

Paid support:

  • Need to change business logic.
  • Need extra field of dimensions added to theme
  • Support for third party software and plug-ins
  • E-MAIL us we will discuss about your needs

WordPress Plugin Support

Support for my items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues.
  • Providing updates to ensure compatibility with new software version

Paid support:

  • Need to change business logic.
  • Need extra field of dimensions added to plugin
  • Support for third party software and themes
  • E-MAIL us we will discuss about your needs

Graphic Resources Support

Support for my items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues.
  • Providing updates to ensure compatibility with new software version
  • Simple changes like color, text, font etc.

Paid Support:

  • Need dimension and layout changes
  • Support for third party software
  • E-MAIL us we will discuss about your needs

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