Bestfreebiefiles Support
Please remember you have free item and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature. Support is also 100% optional and we provide it for your convenience, so please be patient, polite and respectful.
Please feel free to ask question via E-MAIL or Contact us.
WordPress Theme Support
Support for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
Item support does not include but negotiable:
- Customization and installation services
- Support for third party software and plug-ins
Before seeking support, please…
- Make sure your question is a valid Theme Issue and not a customization request.
- Make sure you have read through the documentation before asking support on how to accomplish a task.
- Make sure to double revise the theme documentation.
- Try disabling any active plugins to make sure there isn’t a conflict with a plugin. And if there is this way you can let us know.
- If you have customized your theme and now have an issue, back-track to make sure you didn’t make a mistake. If you have made changes and can’t find the issue, please provide us with your change-log.
- Almost 80% of the time we find that the solution to people’s issues can be solved with a simple “Google Search”. You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.
- Make sure to state the name of the theme you are having issues with when requesting support via E-MAIL
Paid support:
- Need to change business logic.
- Need extra field of dimensions added to theme
- Support for third party software and plug-ins
- E-MAIL us we will discuss about your needs
WordPress Plugin Support
Support for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues.
- Providing updates to ensure compatibility with new software version
Paid support:
- Need to change business logic.
- Need extra field of dimensions added to plugin
- Support for third party software and themes
- E-MAIL us we will discuss about your needs
Graphic Resources Support
Support for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues.
- Providing updates to ensure compatibility with new software version
- Simple changes like color, text, font etc.
Paid Support:
- Need dimension and layout changes
- Support for third party software
- E-MAIL us we will discuss about your needs